Support

Returns & Refund Policy

Returns & Refund Policy


The following policies apply for all products fulfilled by CRYSTAL COMPUTER:

  • We only accept returns if the item shipped to you are defective or damaged.
  • All merchandise returned must be in new condition, unused with original packaging and must include all accessories / freebies supplied.
  • In case of damaged or defective product:
    1. Customer is required to raise the concern within 24 hours from delivery to our Customer Care Center at 1800 200 2330 or mail to kishore248@gmail.com for next steps.
    2. CRYSTAL COMPUTER will arrange our engineer visit within 48 hours of complaint received and will provide resolution accordingly.
    3. If replacement needed, we will arrange shipping of the product back to us within 5 days from delivery – Return shipping costs will be borne by us.
    4. CRYSTAL COMPUTER will send you a new replacement unit as soon as we receive the return package.

  • CRYSTAL COMPUTER is in no way responsible for any damage/fault if product was opened or installed through any unauthorized person.
  • In case of issues during the warranty period, contact our service centre.
  • We do not offer any cash refunds.

Recycling of E-waste

Recycling of E-waste


The company has tied -up with the E-waste Solutions for collection of all our E-waste on M/s. Earth E-waste Management Pvt. Ltd. and disposes the same at their plant at Industrial area Block N0-63, Shagun Ind. Estate, Type-A Paiky II-A, Plot No.-1 to 5 & 10-D, Plot No. 1 to 5, Vill: Atodara, Tal: Olpad, DIst: Surat-394 130. Tel No. (0261) 2631349, 2630097. Gujarat,INDIA. Customer can reach or call on our Toll Free No 1800 200 2330 .Our representatives explain them about process of disposal and make them aware about nearest drop point available to drop the e-waste also give information about incentive we will offer to them against their end of life product. If any customer wants to handover the material from their door steps, we do send either our logistics team or E-waste Solutions team to collect the items and channelize the same to our e-waste partner plant for final processing.

Shipping & Delivery Policy

Shipping & Delivery Policy


  • For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. 
  • Orders are shipped within 48 business hours or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
  • CRYSTAL COMPUTER is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 48 business hours from the date of the order.
  • Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order).
  • CRYSTAL COMPUTER is in no way responsible for any damage/fault if product was opened or installed through any unauthorized person.
  • Payments CRYSTAL COMPUTER is proud to use CC Avenue Payment Gateway for fast, easy and efficient secure payments. All major credit cards are accepted